Bank account fees
admin December 5th, 2008
I’ve been out a lot, so today was supposed to be my “stay at home” day, but dad dragged my butt to go grocery shopping.
I’ve been getting charged a bit of money from the bank lately but didn’t do anything about it since I had a busy semester, so I decided to bring my account summary and inquire about it.
I got to the bank and lined up (there wasn’t even a place to queue at actually). A lady came up to me and asked what I needed help with.
- Me: These $6 charges, what are they for?
- Her: I can change it to $4 if you want.
- Me: But are they compulsory?
- Her: Yes, they are account keeping fees.
- Me: But I didn’t sign up to this.
- Her: Oh it’s automatic.
Yes, they can charge you WHENEVER they like…
- Me: But I’ve never been charged that and when I signed up to it, they said there wasn’t any fees.
- Her: This is the fee you have to pay to maintain your account.
- Me: Oh.
Dumbfounded because that was the most unhelpful response she can give.
- Her: So you want to change this to the $4 one? Here, [guy] will help you out.
Okay then, I thought. THAT is helpful, lady!
- Him: So the difference between the $6 fee and the $4 is that they are exactly the same, except the $4 one you cannot make withdrawals over the counter. Say if you want to withdraw $2000, it will charge you $2 every time.
- Me: I see. Do they charge students this?
- Him: No. Are you a full time student?
- Me: Yes
- Him: Can I see your student ID please?
- Me: Here it is.
- Him: Can I have your name?
After that, he told me to go sit and wait. GREAT!
So when it comes to my turn, another lady was serving me, and I had to go over the same process again, repeating everything up to mentioned point. GREAT! But wait, that’s not all!
- Her: So now we will waive your fees.
- Me: So do I get a refund of the fees I paid?
- Her: No, you’re not getting charged starting today.
- Me: How come?
- Her: You’ve given us your student ID today, so it will waive from today on.
- Me: I signed up at UNSW’s bank, and they told me I wouldn’t be charged. I’ve given in my student card and everything beforehand.
- Her: But you need to give it in every year.
- Me: Look, I’ve been charged starting August - if it is this way, how come I wasn’t charged before August?
- Her: It’s because you haven’t given us your student card before,
- Me: Yes, but how come you automatically assumed I’m not a student starting August?
- Her: I’m going to get my manager.
Yes… perfect. Assuming I am not a student MID-semester. So the first
lady came up to me and starting talking
- Her: I have spoken to you before. As I said earlier, the $6 is the account fee
But that wasn’t what I wanted to know now, so I started explaining that I was aware of these fees, and I was aware that they weren’t charging students!
And SO, the whole process repeated AGAIN… GREAT service huh? Making me repeat all that to 3 different people! But wait, there’s even MORE. She apparently started becoming psychic!!!
- Her: So you must have signed up, and then not extend the student status, so we assumed that you are no longer a student and charged the fees. Because you have to renew it every year.
- Me: So you are not going to return this, even though I have been a student for the whole year?
- Her: But we have no proof that you have been a student this whole year because we haven’t received your student ID.
Ha, I thought, now I can challenge her!
- Me: So if I bring my academic statement to you, you will return these charges to me?
Not getting out of this one, surely?
- Her: Yes…
FINALLY!!
- Her: …but you have to go back to the original branch… so at UNSW… and give those details and then they will return the fees.
Ha, always a catch, isn’t there?
Them getting your money, too easy.
You getting a single cent off them - difficult as hell.
Getting your rightful money back from them after they made a mistake or charging when they’re not supposed to? Dream on…
So I said to them..
- Me: So I go to their bank, tell them that I’ve been sent by Campsie branch to present proof of my student status, and they will give me my money back?
- Her: Yes.
- Me: Thank you.
Ticked off, I walked out of the bank.
Different branches, same company - and this is how they treat their clients! Inconvenient! So if I made an account in Sydney, and moved to, say Perth, then I have to fly to Sydney’s bank to manage my account?! Pathetic!
But for now, I’m going to try doing it their way. I sure hope it’s worth it; it’s already been a serious waste of my time!!