Lookfantastic Review
For a while, I have been looking to purchase the Urban Decay Naked Palette for Princess K for her birthday. I had no such luck, as every time websites had stock again, it was gone fairly soon after the announcement. And I’ve heard stories where after ordering/paying, they sometimes receive an email a bit later saying that they either:
- Couldn’t get the supplier to send it (meaning they didn’t have the physical stock in the first place).
- Took a long time before telling the customer that it wasn’t available anymore.
So when I saw that Lookfantastic had it up for grabs, I snapped one without thinking too much about it, half expecting for the order to get cancelled. That was on the 24th July.
A few hours later, I decided to read up on some reviews on the website… and to my horror, found reviews that were mostly negative (1.7 out of 5 stars from 63 reviewers)… things such as having poor customer service, taking ages to dispatch/ship, and to avoid this website.
I got this sinking feeling and berated myself,and quickly filled in a contact form to try and cancel my order.
A couple of days passed without hearing back from them, I was starting to think that I wasn’t going to get the product or the money back…
On the 27th July, I received an email notifying me that my parcel was dispatched. My cancellation email was then followed up on the 3rd Aug, with a reply saying that they couldn’t cancel my order as it was already dispatched. So I thought, okay, maybe it is going to work out after all.
Come the 10th Aug, and Mr AG received the order! Horray!!
Everything worked out better than expected, and it came at a good time (before Princess K’s birthday!), so against all of those negative reviews, I must say I’m pretty happy with the service (first time lucky?)! =]
P.S. I couldn’t wait to give it to Princess K, so I dropped by her place and gave it to her, said hi to her family (including her pup and kitten), and caught up for a little while!
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